FAQs
Where do you ship ?

We ship within the United States (lower 48 states).

Who delivers my shipment?

We work with several major shipping carriers, and depending on your location delivery will be completed by USPS, Fedex, or UPS.

How can I track my shipment?

Once your order is confirmed, you'll receive an email from Gelvio that includes your tracking number and delivery information.

How much does shipping cost?

We offer you free shipping on all orders over $49. If your order is for less than $49, the cost of shipping is $5.95.

How long does shipping take?

Shipping will take 1-3 days depending on your delivery address.

How do I redeem a gift card?

During payment you will enter your gift card code in the discount code field. The total cost will then reflect the adjusted amount.

Where do I enter discount code?

During payment you will enter your discount code in the discount code field. The total cost will then reflect the adjusted amount.

What should I do if there's a problem with my order?

If there is a problem with your order send us an email and we'll make it right.

If your product arrives in a condition that is not satisfactory, please send us a message and photo, and we'll make it right. Please notify us within 30 days of your initial purchase and include your order number.

What is the refund policy?

We want you to be happy with your products. If you're unhappy with products for any reason, send us an email telling us about your experience and we'll make it right.

For items in our gear collection, if the product arrives damaged a replacement product will be provided. For consumable products, sales are final once the product is opened.

Out of stock products

There may occasionally be products that are out of stock. In the event you order a product that is OOS, we'll simply fulfill your order and remove the out of stock product from your order.

What food safety measures are taken?

All products are shelf-stable and safe to store at room temperature. Some product packaging will suggest refrigeration to maximize freshness.

Gelvio works closely with partner brands to ensure they're compliant with all their advertised certifications. In the event a partner issues a product recall, voluntary or involuntary, we will notify all customers that may be affected.

What information does Gelvio collect about me?

We require certain information to be able to provide our services to you. We collect and use this information to operate our business and provide you with our services safely and securely. When you access Gelvio's website or interact with our team, we may collect the following categories of information about you:

Identifiers: examples include your name, email address, mailing address, and IP address. We collect and securely store this information to verify your identity, enable purchases + delivery, and prevent fraudulent activities.

Commercial Information: examples include your purchased products and contemplated purchases. We collect and securely store this information to protect against fraud and verify your history of legitimate transactions. We also collect this information in order to personalize your shopping experience.

Internet and similar network activity: examples include your brower history, interactions with Gelvio.com and our advertisements. We collect and store this information in order to personalize your shopping experience.

How do custom fuel packs work?

For custom fuel packs, you answer our survey questions and then we select a collection of snacks based on your survey responses. You tell us what snack categories you like best, what your dietary restrictions are, and when you snack most often. All the snacks included in your fuel pack are single-serve so that you get variation.

How do ready-made fuel packs work?

For ready-made fuel packs you select your size and type, and that's it. The products shown in the image will be included in the fuel pack.

Is there a membership or subscription requirement?

No. We do not require our customers to have a membership or subscribe.