We ship within the United States (lower 48 states).
We work with several major shipping carriers, and depending on your location delivery will be completed by USPS, Fedex, or UPS.
Once your order is confirmed, you'll receive an email from Gelvio that includes your tracking number and delivery information.
We offer you free shipping on all orders over $49. If your order is for less than $49, the cost of shipping is $5.95.
Shipping will take 1-3 days depending on your delivery address.
To view and update your subscription, login to your Gelvio account OR create a new account using the same email address as your order.
Once signed in to your account, click on the "My Account" icon and then from the My Account page, click the "Manage Subscriptions" button.
You will also receive an email outlining the details of your subscription immediately after your first subscription order.
You have complete control over your subscription, and below are a few of the key items on your "My Subscriptions" page.
- View your past and upcoming orders
- Change billing or shipping information
- Pause or cancel your subscription at anytime
- Skip specific deliveries
- Increase or decrease product quantities
On the Product Display Page (PDP), once you click the "Subscribe to Save" option, an "Add to Existing Subscription" button will be presented.
New products added to your existing subscription will be included in your upcoming order. Additionally, you will not be charged for the new products until the upcoming order is fulfilled.
During payment you will enter your gift card code in the discount code field. The total cost will then reflect the adjusted amount.
During payment you will enter your discount code in the discount code field. The total cost will then reflect the adjusted amount.
If there is a problem with your order send us an email and we'll make it right.
If your product arrives in a condition that is not satisfactory, please send us a message and photo, and we'll make it right. Please notify us within 30 days of your initial purchase and include your order number.
We want you to be happy with your products. If you're unhappy with products for any reason, send us an email telling us about your experience and we'll make it right.
For items in our gear collection, if the product arrives damaged a replacement product will be provided. For consumable products, sales are final once the product is opened.
There may occasionally be products that are out of stock. In the event you order a product that is OOS, we'll simply fulfill your order and remove the out of stock product from your order.
All products are shelf-stable and safe to store at room temperature. Some product packaging will suggest refrigeration to maximize freshness.
Gelvio works closely with partner brands to ensure they're compliant with all their advertised certifications. In the event a partner issues a product recall, voluntary or involuntary, we will notify all customers that may be affected.
We require certain information to be able to provide our services to you. We collect and use this information to operate our business and provide you with our services safely and securely. When you access Gelvio's website or interact with our team, we may collect the following categories of information about you:
Identifiers: examples include your name, email address, mailing address, and IP address. We collect and securely store this information to verify your identity, enable purchases + delivery, and prevent fraudulent activities.
Commercial Information: examples include your purchased products and contemplated purchases. We collect and securely store this information to protect against fraud and verify your history of legitimate transactions. We also collect this information in order to personalize your shopping experience.
Internet and similar network activity: examples include your brower history, interactions with Gelvio.com and our advertisements. We collect and store this information in order to personalize your shopping experience.
For custom fuel packs, you answer our survey questions and then we select a collection of snacks based on your survey responses. You tell us what snack categories you like best, what your dietary restrictions are, and when you snack most often. All the snacks included in your fuel pack are single-serve so that you get variation.
For ready-made fuel packs you select your size and type, and that's it. The products shown in the image will be included in the fuel pack.
No. We do not require our customers to have a membership or subscribe.
